Privacy Policy

Last updated: May 20, 2026

Introduction

Neat Stakes ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry through our website forms
• Request a quote or consultation
• Communicate with us via email
• Engage our services

This information may include:

• Name and contact details (email address, postal address)
• Property location and details
• Service preferences and project requirements
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare quotes, proposals, and project documentation
• Communicate with you about ongoing projects
• Improve our website and services
• Comply with legal obligations
• Send relevant information about our services (only with your consent)

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g., IT support, accounting services)
• Regulatory bodies and government agencies when required by law
• Professional advisors (lawyers, auditors) when necessary

All third parties are required to maintain the confidentiality of your information and use it only for the purposes for which it was disclosed.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project-related information is typically retained for seven years in accordance with Australian business record-keeping requirements.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 142 Wentworth Street, Glebe NSW 2037, Australia